Customer Service and Products
Where can i purchase wateroam's products?
How do i use the water filters?
Can i get a live demonstration on how to use the water filters?
What can i do if my product is faulty?
Get Involved with Wateroam
how do i sign up for wateroam emails?
how do i partner with wateroam to provide clean drinking water access?
can i volunteer at wateroam?
Thank you for your interest in volunteering. Unfortunately, there are no volunteer opportunities due to COVID-19 related restrictions. Please visit our Play a Part page to see other ways you can get involved.
how can i support wateroam?
how can i be a distributor?
Donating to Wateroam
how can i donate to wateroam?
do i receive a receipt for my donation?
can i donate more than what is stated on the support us page?
How do I know the money I donate is well spent?
We provide updates via email about the statuses of sponsored filters; due to the current Covid-19 travel restrictions, we are unable to deploy filters as quickly as we’d like at the moment, but we are working to connect with partner organisations who can deploy filters on our behalf.
How do I cancel my monthly donation on PayPal?
We appreciate your support to help change lives with access to clean water and sanitation. You can cancel your monthly donation by carrying out the following steps.
Is wateroam a charity?
Wateroam is a social enterprise that works with both international and local partners to provide better access to safe drinking water around the world. Givers’ contributions directly support Wateroam in growing our efforts in providing rural and disaster-afflicted communities with clean drinking water.
Please do note that Wateroam is not a Singapore registered Institute of Public Character and your support of Wateroam’s relief efforts does not constitute as a charitable donation and does not qualify for tax-deduction in Singapore or elsewhere. If you have any questions about contributing to Wateroam, please contact us here.
Still have unanswered questions? Contact us!
Feel free to reach out through the Contact Form if you have further queries on WASH-related issues.