Customer Service and Products
Where can i purchase wateroam's products?
How do i use the water filters?
Click here to watch our video tutorials on how to use the water filters!
If you feel that you would prefer a live demonstration to take you through the steps firsthand, contact us here, or call us at our hotline at +65 63030603 to arrange a meeting.
Can i get a live demonstration on how to use the water filters?
Yes! Contact us here or call us at our hotline at +65 63030603 to arrange a time where you can drop by for us to demonstrate to you how our water filters work, and how you can use it.
What can i do if my product is faulty?
We’re sorry that you’re facing an issue with your product! Contact us here so that we can help you find a solution.
Get Involved with Wateroam
how do i sign up for wateroam emails?
Click here to sign up for email updates and to stay up to date with our deployments, events and water innovations.
how do i partner with wateroam to provide clean drinking water access?
To support us in providing clean drinking water access, you can visit our Get Involved section to see all the ways you can play a part in bringing clean water to those in need.
can i volunteer at wateroam?
Thank you for your interest in volunteering. Unfortunately, there are no volunteer opportunities due to COVID-19 related restrictions. Please visit our Play a Part page to see other ways you can get involved.
how can i support wateroam?
There are many ways you can support Wateroam, from making donations to raising awareness about the global water crisis. Learn more here.
how can i be a distributor?
Thank you for your interest in becoming a distributor! Please visit this page here for details of the distributorship application process.
Donating to Wateroam
how can i donate to wateroam?
Thank you for your interest in donating. You can donate via Paypal, or scan our iBanking QR code here to pay.
do i receive a receipt for my donation?
Yes! If, for some reason, you have not received a receipt, please contact us with your name and the amount you gifted and we will provide one for you over email.
can i donate more than what is stated on the support us page?
Yes! Providing a gift through PayPal requires set amounts, however our iBanking QR code option has no fixed limit. If you prefer another method, please contact us here directly.
How do I know the money I donate is well spent?
We provide updates via email about the statuses of sponsored filters; due to the current Covid-19 travel restrictions, we are unable to deploy filters as quickly as we’d like at the moment, but we are working to connect with partner organisations who can deploy filters on our behalf.
How do I cancel my monthly donation on PayPal?
We appreciate your support to help change lives with access to clean water and sanitation. You can cancel your monthly donation by carrying out the following steps.
Is wateroam a charity?
Wateroam is a social enterprise that works with both international and local partners to provide better access to safe drinking water around the world. Givers’ contributions directly support Wateroam in growing our efforts in providing rural and disaster-afflicted communities with clean drinking water.
Please do note that Wateroam is not a Singapore registered Institute of Public Character and your support of Wateroam’s relief efforts does not constitute as a charitable donation and does not qualify for tax-deduction in Singapore or elsewhere. If you have any questions about contributing to Wateroam, please contact us here.
Still have unanswered questions? Contact us!
Feel free to reach out through the Contact Form if you have further queries on WASH-related issues.